Call or Log on and Open a Ticket, We’ll Be Here Waiting For You…
Allnet’s NetManage offering includes Unlimited Helpdesk. When you contact our Help Desk, online or by phone, we’ll be able to securely interface with any computer in your office via the web and resolve most common issues - without ever coming to your office. Our helpdesk team makes your staff more productive by using remote access to quickly diagnose and fix desktop and laptop problems.
Online support
To submit a Help Desk Service Request online,click here to go to our client portal login page, where you can submit a Help Desk Service Request.
You can mark tickets as:
- Onsite (Please help next time you are onsite)
- Help Desk request (I want someone to call me today)
- Phone System Help
Our typical Help Desk response time is under 1 hour. Please note that Help Desk requires that a NetManage support offering be in place with your company. Our Help Desk is available M-F from 8:30am to 5:30pm PST/PDT. If you submit a Help Desk Service Request after hours, you will receive a call back the next business day.
Phone support
You can also contact Allnet’s Help Desk by telephone at 888-771-5652, option 2.
If you are calling outside of regular business hours, you will hear instructions on how to contact our 24×7 support.
Just Pick Up the Phone
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, and missing your deadline. That equates to real dollars and cents.
