Responsive Remote Support When You Need It Most
In the middle of a project with a deadline and your computer doesn’t print! We’ve all been there, but the difference is you have someone you can call for support.
Allnet’s remote assistance available with your NetManage support plan provides you with a unique remote issue resolution resource utilizing a multi-tiered support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists. Our team of dedicated remote support engineers becomes familiar with both your infrastructure and your end-users to create an experience that is second to none.
Your Issue Is Immediately Directed To a Specific Expert
Tier 1 - End User Support
- Spyware / Virus
- Common Workstation Applications
- Mobile device issues
- Workstation Disk Cleanup & Error Resolution
- Printer Issues
Tier 2 - Network and Server Support
- Exchange
- VoIP Moves/Adds/Changes
- Routers and Firewalls
- Backups
- Network Infrastructure
- Domain Controllers
- Remote Access
- Mobile Devices
Tier 3 - Specialist Support
- Cisco
- Network Firewall/VPN security
- Blackberry
- UPS/Power Issues
- Server Down or Disk Error
- Advanced Networking Infrastructure
- Advanced Microsoft
With Allnet’s unique three-tiered support, all issues are initially assessed and are rapidly directed to the proper tier for immediate action.
